5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that most security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of continuing excellent control processes.
Security guard businesses are unlike any vendor a property manager usually hires. If you hire a painter, then you can see whether they are doing their jobs by looking at the walls. However, when you hire a security guard company, how often can you see if the guard company is doing their job including running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it’s important to employ a method of verification and quality control to make sure that issues connected with the lack of performing these jobs do not start to occur.
In this guide we will discuss five (5) easy steps to improving your security guard service and achieving everything you picture as your ideal warehouse security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they can start working as security guards. If your state is among these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and inquire does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another superb method to display if the guard is a fantastic match for your house is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This initial conversation will tell you a lot on what to expect from this guard and it provides you a chance to ask another guard if you think it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in many cases the shield’s orientation to his assigned land is not quite as complete. We predict the orientation to the assigned land”Website Specific Training”. Learn What your website specific training looks like:
• Can it occur at your property?
• Just how long is each officer educated?
• Just how long does the security firm double bank? (Double banks is the procedure for having a veteran guard working at precisely the same time as the new guard.)
Determine the response to each of these questions and be certain they match what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes into preparing a guard to work at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their job is not important and they start to find themselves as less of a part of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the two methods of remote supervision that prove most effective are:
In case your guards must produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re in your property. These monitoring systems allow the security guard company to track the log and time the activity of the guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the security guard company provides a method of making certain each guard is safe and alert. By having guards check-in regularly together with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you aren’t there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure they understand their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be sure the adviser is not actually a security guard company. If so, your audit is guaranteed to turn up issues with your existing security guard company.